FAQ'S | RETURNS & EXCHANGE

FAQ's

When will my order be shipped? We ship all orders within 2 working days of order receipt 

Who do you ship with? We use Sendle which is a third party courier service. They will deliver your order to your door with a smile their face! We send all our packages with signature required as an extra delivery safety precaution. 

Where do you ship to? We ship nationally & internationally. We charge $8 flat rate for national & $20 flat rate for international shipping.

Do you send to PO boxes? Couriers Please do not deliver to PO Boxes. If a PO box is your only receipt option we will send your order via Australia Post.

Where do i find my tracking number? Once your order has been shipped, you will be emailed a shipment notification which will include your tracking number. Track Sendle shipments HERE

My parcel hasn’t arrived yet? Definitely don't start worrying, but do start tracking. Use your tracking number to search your parcels whereabouts. If you have tracked it and its still MIA, contact us with your order number & tracking number and we will get onto it for you!

I want to know what the sizing is like? Check out our Hows it fit page for all sizing enquiries. 

An item I need is out of stock? Please fill out the 'Notify me' box on the product if it is out of stock and we will contact you when the item has been re-stocked.

 

RETURNS & EXCHANGE: 

By purchasing from our website, you agree to our terms and conditions as listed below.

Returns:

There is nothing more frustrating than receiving your order and finding out it doesn't fit or its not exactly what you thought (we hear you!) 

We do our very best to ensure that all our product descriptions and photos are as accurate as they can be (note: not all colour variations due to inconsistencies of computer screens vs. real garment can be controlled) We also have a comprehensive fits page so that sizing isn't a mystery.

BUT, if you do decide that our product isn't right for you, or your have purchased the wrong size, or its just not quite right,  we will happily exchange or refund within 30 days of order receipt. 

In fact, your first return / exchange  is on us! That's right, we will pay the postage on getting it back to us. Any subsequent returns will be paid by the customer after the first free return / exchange. New sizing will be sent out at no charge.

To action an exchange / refund please email us with your order number as the email subject. Please include the following details:

  • Name
  • Contact number and return address
  • Reason for exchange / refund

We do not exchange or refund on sale items.

Items will only be accepted if they are returned in original condition, with tags attached, unworn, undamaged within 30 days of receiving your item. 

By purchasing you agree to these terms and conditions.

Payment

We accept Paypal, Credit Card or Afterpay (Afterpay is for Australia Only). 

Price

All prices are in AUD (Australian Dollars) and are subject to change without notice.

All prices for Australian residents include GST of 10%. 

SIZING GUIDE

HOW DOES IT FIT, YOU ASK?

Well, thats a very good question!

Every brand is different and its often hard to figure out what size is best for your little one. Especially if you are new to the brand! 

If you haven't shopped with us before, then Welcome!

We want to take the mystery out of it for you! So instead of just offering up a page full of measurements, we have also included a brief run-down of how each garment has been designed to fit. Allowing you to make the most informed sizing decision for your little one!

 

Long Sleeve Top: Designed with a slim longline shape through the body and slightly curved hem detail. We cut all  our tops with a little extra length so that they sit just below the nappy area. This is signature to all our tops unless otherwise outlined. 

Our sleeve lengths are cut slim and longline - no baggy sleeves here!  

We recommend buying true to chid size/age unless you intend on using as an oversized dress. In this case we would recommend buying 2 sizes up to wear as dress. 

  0-3 M 3-6 M 6-12 M 1Y 2Y 3Y 4Y 5Y 6Y
CHEST CIRCUMFERENCE 50 53 56 59 62 64 66 68 70
BODY LENGTH 31 33 36 39 42 45 48 50 52
SLEEVE LENGTH 18 20.5 23 26 30 33 36 39 42

 

 

Jumper: This seasons jumper has a raglan sleeve details and is slightly boxy in shape to allow it to be used as a layering piece. It has a straight across hem line that sits at waist level. 

Perfect for laying over tops or dresses, we recommend buying true to size / age in this style.

  0-3 M 3-6 M 6-12 M 1Y 2Y 3Y 4Y 5Y 6Y
CHEST CIRCUMFERENCE 58 61 64 67 70 72 74 76 78
BODY LENGTH 27 29 32 35 38 41 44 46 48
SLEEVE LENGTH 21 25 28 31 35 38 42 45 48

 

 

Legging / Pant: Designed with slim leg shape, our leggings are fitted but not skin tight. Each size is cut according to Australian standard sizing, however we add a little extra length onto them to ensure you get the longest amount of wear out of them.

We recommend buying true to chid size/age.

  0-3 M 3-6 M 6-12 M 1Y 2Y 3Y 4Y 5Y 6Y
WAIST CIRCUMFERENCE 38 40 42 44 46 47 48 49 50
LEG LENGTH 31 36 41 46 50 56 62 67 70

 

Long Sleeve Romper:  Designed with a slim long line shape through body. They have long slim sleeves and an easy-on envelope neckline.

X3 metal snaps at crutch make for easy nappy change. This style is a 'neat' fit and designed to be a layering piece. We recommend buying true to chid size/age.

  0-3 M  3-6 M  6-12 M  1Y  2Y 
CHEST CIRCUMFERENCE 42 45 48 51 54
BODY LENGTH 39 43 46 49 52
SLEEVE LENGTH 22 25 27 29 32

 

If you are still unsure on what size might be best, head to our contact page! We are always happy (and ready) to answer your questions!